We’re so excited you’ve decided to work with us. Getting started is easy. Simply follow the steps below. You must complete the steps below before we can schedule your child.
Student Intake Form
The information you provide us in the online Student Intake Form will be kept confidential and will enable us to customize our tutoring and accommodate your schedule. It should take less than five minutes, but please keep in mind that the more information you provide, the more productive the consultation will be.
Schedule a Free Consultation
We work with families to design an enrichment program that best fits your child’s needs. Sometimes the program is very straight forward and we simply need to determine the most convenient times for tutoring to take place. In other cases, the consultation identifies the need for a more multifaceted program. In any event, we will provide you with recommendations for you to consider before moving forward.
Many of our clients choose to schedule one of our assessment packages to better determine your child’s needs before designing a best fit program. In all cases we help you determine a program that has short term, medium term and longer-term goals.
Create an Account
It’s time to create an account for your child. Please make sure you write down your log-in information so you can access it later. Through your account, you will be able to purchase packages and view and cancel sessions. To ensure we match your child with the best tutor possible, we’ll assign the tutor after you book the sessions. We cannot schedule your child until you have created an account and entered your credit card information. Make sure that you enter a parent’s email address and opt in for notifications and announcements.
Although there’s no need to pre-pay for sessions, you can save money by pre-paying for multiple sessions. Please purchase pre-paid sessions at least the day before the session. If you do not have a pre-paid session on your account 24 hours before the scheduled session, you will automatically be charged the individual session rate.
Once you have created an account, you can login here or from any page on our website.
We schedule math and test preparation sessions weekly until the end of June. Test prep students may wish to stop tutoring earlier so we will schedule an alert for the last test checked off on the Student Intake Form. If your child plans to stop tutoring earlier, you must cancel the remaining sessions on your account or let us know.
Cancellation & Rescheduling Policy
We need a minimum of 24 hours’ notice for all cancelled and rescheduled sessions. Sessions not cancelled with at least 24 hours’ notice will be charged the full session rate. Because tutoring is most effective when it is consistent, we expect to meet with our students on a weekly basis, at least three weeks per month. If your child cannot commit to meeting regularly, we will do our best to schedule him if we have availability.
The most reliable way to cancel a session is to log into you account. Above your profile click on “My Schedule.” Click “Cancel” next to the session you would like to cancel. You will receive an email confirming your cancellation. (If you cancel a session by mistake, let us know and we will reschedule it for you.)
Holidays, Vacations & Closings
We’re open on most national and religious holidays except Thanksgiving Day, Christmas Eve and Day and New Year’s Eve and Day. Although we have tutors available to tutor during school vacations, we will not automatically schedule your child for these weeks. Please let us know if your child would like to come in.
We do not have company-wide snow days and do not follow school closings. If a specific tutor needs to cancel, we will let you know. Likewise, you need to let us know if you are not coming to tutoring due to inclement weather.